If you do not receive your order, please contact us and we will also do our best to assist you. Waxwork is also not responsible for items being delivered to an unsecured location. Waxwork Records is not responsible for any shipments lost or not received due to the customer supplying the incorrect address or if the parcel was not properly forwarded. Can you please help?Ī: If your item is marked as successfully delivered but you did not receive it please file a claim with the shipping company.
Q: Tracking says my order was delivered, but it's not here. Due to supply chain shortages, pre-order release dates are subject to change. Please place separate orders accordingly if you wish to have your in-stock items arrive before the pre-order is shipped. If you place a pre-order including in-stock items this will not ship until all items are in-house. Will the in-stock item ship first?Ī: Customers are charged at check out for pre-orders. Q: My order contains an in-stock item and a preorder item. These slight "imperfections" are not considered to be defects and do not qualify for a replacement or exchange. Small tears, uneven placement, and color bleed onto the vinyl are just a few of the things that can occur during the vinyl record making process. This is a very common occurrence during vinyl manufacturing. Q: The center label of my record has a tiny tear in it. Torn shrink wrap or imperfect marketing stickers do not qualify as 'damaged' or 'defective' and will never warrant a replacement. If the sound quality of your record is not affected by these imperfections, then you cannot get a replacement. International customers are required to pay shipping costs for courtesy replacements due to damage in transit.Ī: Slight Imperfections are inherent to vinyl which can be a fickle format resulting in things such as warping, color streaking, tears on the center label and more! All of these things are common among vinyl and usually do not affect playback. Again, Media Mail shipments are not applicable for replacements and exchanges. However, if the damage is severe, Waxwork can assist with replacements when the stock is available. Waxwork is not responsible for minor cosmetic blemishes or physical damages that occur in transit. Eggs in a carton! Seam splits to the jacket or inner sleeves, bent corners, tears, imperfect marketing stickers, the list goes on. And, yes, this can even happen when there is no obvious defect to the LP mailer or corrugated box your record arrived in. However, damages and imperfections to the packaging can occur while in transit. Q: My record arrived damaged! Can I get a replacement?Ī: Every soundtrack album's outer packaging is physically inspected before it is packed and we guarantee that it is in 100% perfect condition when it leaves Waxwork HQ. Please check the tracking provided or contact us for help. International Orders are shipped via DHL eCommerce. Customers also have the option to select from UPS Ground and UPS expedited services. Q: How do I know if my order went through?Ī: After you have placed your order, you will automatically receive an order confirmation from us. If you did not receive a notification, contact us here.Ī: We ship out all domestic vinyl orders via USPS Media Mail which has an average transit time of 2 to 8 days. Typically your order will be dispatched much quicker than 7 days depending on the volume of orders.
So, please allow 5-7 days for processing before your order ships. We will do our best to ship out your orders within 24 to 36 hours, but we cannot always guarantee that. You may also email us directly at or give us a call at 50.Ī: In this Amazon/Instacart-age, we've grown accustomed to getting things in two days or less! Waxwork Records has a small, dedicated team of real people that work very hard to assemble our vinyl soundtracks and fulfill your orders. Please include your name and order number with your inquiry. How do I contact you?Ī:Drop us a line here.
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